Luxury Fashion FAQs | Orders, Shipping, Returns & more

Everything you need – easily accessible.

Fast, safe and effortless.

Luxury, delivered directly to your home.

Maintain the beauty of your pieces with proper care.

Returns – simple and uncomplicated.

Simply select the items you want, add them to your shopping cart and proceed to checkout.
We accept major credit cards, PayPal and other secure payment methods.
Orders can only be changed or cancelled within 24 hours of purchase. Please contact us immediately.
Yes, we offer luxury gift wrapping on select items at checkout.
Yes, we use industry-leading encryption to protect your payment information.

Yes, we offer worldwide shipping with trusted logistics partners.
Orders are processed and shipped within 7-14 business days.

Please check our shipping policies for further details.
Yes, we offer free shipping on all orders.

Please check our shipping policies for further details.
Once your order has been shipped, you will receive a tracking number via email.
Track your order
If your order is delayed beyond the estimated time, please check your tracking or contact us .
If your order has not yet shipped, we may be able to update the address.
Please contact us as soon as possible.

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You can return your order within 14 days of receipt, provided it is in its original condition. See all details
Follow our simple 3-step return process:
1. Fill out the return form – Download here
2. Send a return – Use a trackable shipping method.
3. Refund received – Processed within 5 business days.
Please check our return policy for further details.
The customer bears the costs for the return shipment.
Once we receive your return, the refund will be processed within 5 business days.

Please check our refund policy for further details.
We do not currently offer exchanges. However, you can return the item and place a new order.
Please contact us immediately and we will resolve the issue as quickly as possible.